Always Apologizing

Just as my last trip went surprisingly well, the following one was pretty awful. There are times when I almost feel embarrassed that I work for an airline given the bad publicity that we receive. And today was a good example of that.

It was supposed to be just an easy turnaround from DFW to Philadelphia and back. I was hoping to be home by 10 PM if all went well. But right after sign in at noon I could see that things might not go smoothly. Our departure had been delayed for 45 minutes for ATC flow control delays to the east coast. PHL was reporting good weather but there was a large area of weather in the deep south that was moving up the east coast and causing issues with ATC.

I joked to the First Officer that this was turning into a possible all-nighter. Little did we know.....

I called clearance delivery at DFW to verify our delay and they replied that ATC had just added two hours to our expected departure time! So I told our gate agent and she just got mad and said that we would be boarding on time and that we'd have to take our delay off the gate somewhere. Not so fast I said....time to go over her head and ask the ramp tower if we could stay on the gate for a while and not board our full flight. They said "no problem...you can have the gate for as long as you want".

Hearing this the agent got even more angry and called her supervisor to complain. But I guess it didn't do any good since her phone call was very brief. I can understand why an agent wouldn't want to deal with a bunch of delayed passengers, but for her to want to load them all on a confined airplane just to get them out of her hair is just not the way to treat our paying passengers. She was not seeing the big picture.


Moving on....our delay was now up to four hours and we were finally boarded and almost ready to push back when one of our rampers came up to tell me he spotted a couple of nicks on two of our compressor blades on the #2 engine. He had been standing on a cargo loader and was looking into the engine inlet when he saw them. So out came maintenance 15 minutes later and they reported that the nicks were within tolerance and we were good to go. I said we'd take the plane as long as they'd sign the logbook stating such. Well that changed everything....the mechanic stormed off and didn't come back for 20 more minutes. When he returned he said that the nicks were now out of tolerance and that the plane was out of service! We weren't surprised....that kind of thing happens way too often with maintenance. They hate for us to write things up in the logbook because that generates more work for them. But if we don't write things up, they don't get fixed and that's just bad for everyone. Things just kept getting worse this day.

They found us another plane in short order but it was in another terminal so that took another 30 minutes to get everyone off the first plane and on the second one. Then right before pushback again our #1 flight attendant called to tell us that she was missing a trash container in the forward galley and that it was a required item for departure. 30 minutes later we had our trash container and finally on the taxi way headed for the runway. By now we were over five hours late. Our passengers were furious. So was this puppy we were carrying in the belly!

I had been making numerous PA's all afternoon long but they only go so far in calming people down. I told the flight attendants to "comp" the first round of drinks. Maybe that helped a little.

A now retired captain once told me that AA should really stand for "Always Apologizing". How true!!


So then we get to PHL 5 1/2 hours late and sure enough, our gate is occupied! Another apology to the passengers....10 minutes later and we're finally parked.

They loaded us up quickly and in less than one hour we were westbound for DFW. 3 1/2 hours later at 2:00 AM we were parked back at DFW.

I finally made it home by 3:00 AM. That was a long day!



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The Great Southwest

Enough complaining about AA...time for some sightseeing in the western US.

Last week ended with a turnaround to Las Vegas and back. As usual we were completely full. I can't ever remember not being full going to Las Vegas. It's an incredibly popular destination.

We launched behind this ATA DC-10. It's a former Northwest airplane now painted in ATA colors. I just read where ATA ceased operations so I imagine this DC-10 will be parked soon.

We climbed on up to 32,000 ft and enjoyed a smooth ride under clear skies across the Texas panhandle. We even passed this guy above us. It's pretty rare for an MD-80 to pass anyone but I think this was an RJ. They cruise a little bit slower than we do.


New Mexico went by and then came Arizona. It was a little hazy by then but I managed to get a shot of Meteor Crater near Winslow. It's a little blurry but you can still make it out pretty well. It's almost one mile wide and over 500 ft deep.



The descent started just after the Grand Canyon and took us over Lake Mead. The Colorado River feeds this lake. The water level is pretty low these days as you can see from the water line.
Then on my side along came Hoover Dam. For many years the road between Arizona and Nevada crossed right over the dam. The state line runs right down the middle of the dam. But in the photos you can see where there is a new bridge being built over the river. It should cut down on the traffic jams.
Once again it is a little blurry due to the haze but you get the idea. After that it was time to land and find our gate.

Just under one hour later we were full again and climbing eastbound across Arizona. The sun had set, smooth conditions prevailed, and we even had a nice tailwind on the going home leg. And to make an easy day even better, our gate was open at DFW, our ground crew was in place to wave us in, the gate agent was there to open the door, and I didn't have to wait too long for the employee bus to get me to the parking lot.

So sometimes the job isn't all that bad.



For a look at some more of my photos, please aviate over to Plane & Simple.