Always Apologizing

Just as my last trip went surprisingly well, the following one was pretty awful. There are times when I almost feel embarrassed that I work for an airline given the bad publicity that we receive. And today was a good example of that.

It was supposed to be just an easy turnaround from DFW to Philadelphia and back. I was hoping to be home by 10 PM if all went well. But right after sign in at noon I could see that things might not go smoothly. Our departure had been delayed for 45 minutes for ATC flow control delays to the east coast. PHL was reporting good weather but there was a large area of weather in the deep south that was moving up the east coast and causing issues with ATC.

I joked to the First Officer that this was turning into a possible all-nighter. Little did we know.....

I called clearance delivery at DFW to verify our delay and they replied that ATC had just added two hours to our expected departure time! So I told our gate agent and she just got mad and said that we would be boarding on time and that we'd have to take our delay off the gate somewhere. Not so fast I said....time to go over her head and ask the ramp tower if we could stay on the gate for a while and not board our full flight. They said "no problem...you can have the gate for as long as you want".

Hearing this the agent got even more angry and called her supervisor to complain. But I guess it didn't do any good since her phone call was very brief. I can understand why an agent wouldn't want to deal with a bunch of delayed passengers, but for her to want to load them all on a confined airplane just to get them out of her hair is just not the way to treat our paying passengers. She was not seeing the big picture.


Moving on....our delay was now up to four hours and we were finally boarded and almost ready to push back when one of our rampers came up to tell me he spotted a couple of nicks on two of our compressor blades on the #2 engine. He had been standing on a cargo loader and was looking into the engine inlet when he saw them. So out came maintenance 15 minutes later and they reported that the nicks were within tolerance and we were good to go. I said we'd take the plane as long as they'd sign the logbook stating such. Well that changed everything....the mechanic stormed off and didn't come back for 20 more minutes. When he returned he said that the nicks were now out of tolerance and that the plane was out of service! We weren't surprised....that kind of thing happens way too often with maintenance. They hate for us to write things up in the logbook because that generates more work for them. But if we don't write things up, they don't get fixed and that's just bad for everyone. Things just kept getting worse this day.

They found us another plane in short order but it was in another terminal so that took another 30 minutes to get everyone off the first plane and on the second one. Then right before pushback again our #1 flight attendant called to tell us that she was missing a trash container in the forward galley and that it was a required item for departure. 30 minutes later we had our trash container and finally on the taxi way headed for the runway. By now we were over five hours late. Our passengers were furious. So was this puppy we were carrying in the belly!

I had been making numerous PA's all afternoon long but they only go so far in calming people down. I told the flight attendants to "comp" the first round of drinks. Maybe that helped a little.

A now retired captain once told me that AA should really stand for "Always Apologizing". How true!!


So then we get to PHL 5 1/2 hours late and sure enough, our gate is occupied! Another apology to the passengers....10 minutes later and we're finally parked.

They loaded us up quickly and in less than one hour we were westbound for DFW. 3 1/2 hours later at 2:00 AM we were parked back at DFW.

I finally made it home by 3:00 AM. That was a long day!



For a look at some more of my photos, please aviate over to Plane & Simple.

Heading North

With all the news these days about air traffic control and weather delays, yesterday would end up being a good example of just those issues.

The day's trip was from DFW to LGA (New York La Guardia) and then on to MSP (Minneapolis - St Paul). New York was having problems with low ceilings and wind. To begin with, LGA is very limited in that whenever there is too much wind, all the arrivals and departures have to use the same runway. It is a very small airport and the runways are extra short. Yesterday they were having that very problem and the Air Traffic Control system was backed up.


We were carrying some mail to New York. It gets loaded in small boxes and then put in the cargo compartments along with your luggage.






The leg from DFW to LGA was delayed by two hours. ATC (Air Traffic Control) imposed what we call a "wheels up" time for our flight and every other flight going to New York from all other parts of the country. The idea is to sequence all the flights so as not to have to make them do any airborne holding. It's much less expensive for an airline to hold a flight at it's departure city rather than to have it holding in the air. Much less fuel is consumed that way.

We pushed back from the gate about an hour late and had to spend the other hour parked in between runways at DFW while awaiting our clearance to takeoff from ATC. It gave a us a good view of one of the arrival runways and I had the opportunity to get some photos.




The flight to LGA went well except for some further enroute delays by ATC. With about one hour remaining in the flight, they slowed us down considerably and we even had to do some brief holding. Then during the descent we encountered some very significant turbulence and had to slow down even more. But by the time we made the approach and landing, the weather was pretty good. New York was clear by then and the arrival over New York harbor at night was quite a sight.

The photo you see below is of the control tower at LGA. Kind of an art-deco look to it. During March they light it up with green lights for St Patrick's Day.



LGA was busy as usual but the ground crew quickly got us unloaded and then loaded up again for Minnesota and away we went again. The routing took us up over northwestern New York state, then over Toronto, northern Michigan, Green Bay and then finally a smooth descent over a clear St Paul and then the landing in Minneapolis. Our flight attendants were scheduled for a very short layover (8 hours), and our hotel van was nowhere in sight so I called a couple of taxis to take us to our hotel. $18 for a 2 mile ride per taxi!! The hotel paid for it though. Time to go to bed now...

Thanks for reading.